Shipping-policy

Most of our products travel a long way to reach you, which means delivery timelines can sometimes shift. While we work to get your order to you as quickly as possible, there are rare occasions when a package takes longer than the estimated window. Customs processing can also introduce unexpected holds, and these situations are simply beyond our ability to control.

When Packages Take Longer Than Expected

We want to be upfront: the majority of our items are sourced from overseas suppliers. This is a key part of how we curate our collection, but it also means the journey to your door can be subject to delays. In the uncommon event that your package is held up, it’s typically due to carrier backlogs or customs inspections—factors that are outside of our direct influence. We appreciate your patience and understanding when these rare delays occur.

Your Responsibility for Return Shipping

If you decide to send an item back, the return shipping costs fall to you. The original shipping charges from your order are also not refundable. Should a refund be processed, the cost of the return label will be subtracted from the total amount you receive. The one clear exception to this is when an item arrives damaged and needs a replacement. In that specific scenario, we will take care of the shipping expenses to get the new item to you.

What Happens If an Item Arrives Damaged or Goes Missing

We stand behind the condition of your order upon arrival. If a package shows up with damage or gets lost in transit, we are here to help make it right. To do so, we need you to act quickly. You must provide us with proof of the damage or loss within 5 days of receiving the goods. This deadline is essential for us to step in and offer a resolution. On the other hand, we cannot take responsibility for packages that fail to deliver due to an incorrect address entered at checkout, so please double-check your details before finalizing your order.

Exchanges and Delivery Time

When we process an exchange for you, the time it takes for the replacement to arrive isn’t fixed. It will naturally depend on your location, as shipping speeds vary from one region to another. We’ll get it on its way, but the final leg of the journey is in the hands of the local carrier network serving your area.

A Note on Our Overseas Sourcing

Our business model relies on sourcing distinctive products from around the globe. This approach gives you access to unique finds, but it also introduces a longer supply chain. The trade-off is a delivery process that requires a bit more flexibility. By keeping the 5-day reporting window in mind for any issues with damage or loss, you protect your ability to receive our full support. Prompt communication at [email protected] is the fastest path to a solution.